Refund policy
The 30-Day Window
From the day your order arrives, you've got 30 days to send it back.
For a return to go through, the item needs to still have its tags on, be unworn, and go back in the packaging it arrived in. If there's a flaw or the wrong item showed up, snap a couple of photos before you start the process — it saves everyone a back-and-forth later.
What Can't Be Returned
A few items don't qualify for return, regardless of condition:
- Discounted or sale items — these are final sale
- Intimates, swimwear, and accessories (for hygiene reasons)
- Any item without its original tags attached
Received a Wrong or Defective Item?
If we made a mistake or something arrived damaged, that's on us. Send us a couple of photos, and we'll sort out a free replacement or a full refund — no need to return the item first, and no shipping cost to you either way.
Exchanges
We currently handle exchanges as a return-and-reorder — send back what you have and place a new order for the size or color you want. This keeps your new item moving without waiting on the return to process first.
Getting It Back to Us
Head to our Return Center and submit a request there — it's where every return starts. You'll be asked to fill in a short form with your order info and the reason you're sending it back. Try to fill it in completely; incomplete forms slow things down on our end.
Once we look it over and approve it, we'll email you a prepaid shipping label at no cost to you. Print it, stick it on the package, and hand it off to your carrier. No trip to the post office to pay for anything — that part's on us.
Getting Your Money Back
After the item lands back at our warehouse and gets checked over, your refund goes out within 7 business days, back to the method you paid with.
We don't tack on restocking fees, and canceling doesn't cost you anything either.
Refund taking longer than expected? First, check with your bank or card provider — refunds can sometimes sit for a few extra days on their end before showing up. If it's been longer than 10 business days total, reach out to us, and we'll look into it.
International Returns
We currently ship and accept returns within the United States only.
Where Returns Go
1936 W 7th St
Los Angeles, CA 90057
United States
Still Have Questions?
We're around:
Email: info@ezfashion.shop
Phone: +1 213-483-9395
Hours: Mon–Sat, 10 AM–7 PM · Sun, 10 AM–6 PM (PST)